Frequently Asked Questions
Any one of us can have an accident at any time. Every year in the United States alone over
50,000 people die in automobile accidents and around 250,000 my be incapacitated or unconscious with no way to
let someone know they are in trouble or need their pets attended to.
If you travel for business or pleasure the PET Lifeline™ products are a travel
necessity for pet owners. Our PET Lifeline™ system with its easy to read instructions, wallet card,
key tags and unique Card ID; combined with our EMERGENCY LIFELINE CALL CENTER ensures your pet is protected
24 hours a day, 7 days a week, in any city where telephone or online service is available in North America.
Here are the most common asked questions.
Click on your question below to see the answer.
Click on any question to see the answer...
Who can use this service?
Absolutely anyone!
If you are a pet owner and have a dog, cat, Kangaroo, llama, fish, iguana, parakeet, snake, tarantula, bison, bat, pig,
rat, gerbil or just about any other type of pet, chances are you love them and are concerned about their well-being.
PET Lifeline™ is excellent for EVERYONE with a pet!
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Why should I subscribe?
PET Lifeline™ can help your pet in those emergency situations when you cannot be there for them.
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I bought my card from a store or commercial, now what?
You must activate your PET Lifeline card, if you purchased it from a store or from a commercial.
Click on the "Activate a Card" at the top of this site.
Activate your PET Lifeline™ card by entering the activation code on this form, followed by the ID number
printed on the front of the card and your email address.
Please ensure that you enter a valid email address as we will be sending the temporary pass code to this address
to activate your PET Lifeline™ card.
Once you receive your email, follow the instructions to enter your information, PET Lifeline™ contacts
and your pet's profile.
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How do I know if my card is still active?
You can login anytime to our system to view your profile. Your profile page is the main page shown after you login.
You can view your expiration date which is found near the bottom of the profile page. Your card is active up until the
day of the expiration date.
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Will you rescue my pets?
We are a notification service.
We become a reliable friend to your pets when you carry any PET Lifeline™ identification product. If you are ever
in an emergency situation where you cannot communicate or even if you just can't get to your pets... your identification
can be used to immediately activate notification to your trusted pet rescue contacts that your pets need their help.
You can list your friends, family, neighbors, or anyone you trust as rescue/lifeline contacts for your pet rescue
when you sign up.
We do NOT rescue your pets for you... your trusted contacts do!
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How are my Pet's guardians notified?
Each pet has a detailed profile containing vital information that you enter into our system.
You also enter pet rescue contacts who can be anyone you agree to trust for the care of your animals if they are notified.
Your rescue contacts can save your pet's life. Police, fire, medical, or rescue personnel will call the 1-800 toll free
LIFELINE service printed on your identification tags (bracelet, wallet card, key chain) from anywhere in North America at
any time and communicate the Card ID found on your PET Lifeline™ card to our LIFELINE operator. This will immediately
generate a call from PET Lifeline™ to your pet rescue contact that you are unable to return home and your pets need
their help. If they do not respond to the call, we will leave a message and try back each hour three different times
before calling your veterinarian and/or local humane services.
You always have your pet's safety with you. Put your PET Lifeline™ card in your wallet, purse, car, luggage or
anywhere it might be needed in an emergency and wear your wristbands or dog tags. Many packages contain multiple methods
of notifying emergency personnel. We've met with Fire, Police, Hospital and emergency workers throughout North America to
make sure our products will be effective when used properly.
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What if I have no rescue contacts?
If you do not have any friends, relatives, co-workers, or neighbors who can act as a pet rescue contact, then
we suggest you ask your veterinarian or local animal shelter to become a contact for you. You might also consider
local high school or college students or others offering services to house sit or animal sit in your local paper or
phone directory.
Remember, once you have a rescue contact, keep it updated. There may also be commercial services that will charge
you in the event your pets need their attention.
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Is my personal information confidential?
Absolutely!
Your information is kept confidential in a secure server database accessed by only our entrusted emergency staff.
You can access and update your information and pet profiles 24 hours a day, 7 days a week. PET LIFELINE DOES NOT
SELL YOUR PERSONAL INFORMATION TO ANY ORGANIZATIONS.
Pet Profiles can help emergency personnel identify, locate, and rescue your pets and under some circumstances,
if you are incapacitated, your Personal Profile can be used to identify you for emergency personnel
if you have authorized it.
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What if I'm traveling?
Always carry your pet's safety information with you!
We believe that there is no better safety for your pets if you are traveling than carrying the PET Lifeline™ products.
It can be used anywhere in the world, 24 hours a day to notify your pet rescue contacts that you have a problem and
your pets need their attention.
Pets are loved universally and once your PET Lifeline™ identification is discovered people will not hesitate to
use it to make sure your pets will be cared for.
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Are you an insurance company?
We are NOT an Insurance Provider.
We do not provide funds or services to take care of your pet in the event you are incapacitated and cannot provide them with
water, food, and/or see to their needs.
We notify the contacts you have provide to us so THEY will know of any potential problem and by pre-arrangement with you,
will care for your pets. It is your contacts who will see to the needs of your pets.
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What does it cost?
Only $19.95 per year gives your pets 24 hour protection almost anywhere in North America and is valid for one (1) year.
That's less than 5 cents a day and you always have your pet's safety with you.
There are no additional charges for pets... you can register up to 7 pets. The fee is a single fee per card no
matter how many pets you have in your household.
PET Lifeline™ is also a wonderful GIFT for any pet lover.
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What extra charges are there?
$0.00
You can enter up to 7 pets into our system with each package subscription. There are not any additional charges to cover
multiple pets living in one household. We have no activation, licensing or subscription fees.
Once you subscribe to PET Lifeline™, the service is valid for one (1) year (365 days) from the date your
coverage begins.
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When does my service expire?
Your LIFELINE service will expire 1 year after you enroll (365 days). A renewal will cost is $19.95.
Unless you select the option for auto-renewal, we do NOT automatically re-enroll you. We will notify you 45 and 15 days
before your services expire and it is up to you to renew. Your credit card will not be charged without your consent.
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How can I ORDER?
You can order online by clicking the "PURCHASE NOW" button.
Only $19.95 per year.
For Peace of Mind. |
